Frequently Asked Questions
Everything you need to know about bringing the outdoors home.
What are your standard shipping times for large equipment?
Most large items, such as saunas and hot tubs, are processed within 3-5 business days and typically arrive within 2 to 3 weeks depending on your location.
Do you offer professional installation services?
While our products are designed for DIY assembly, we can provide a list of recommended local contractors who specialize in assembling our specific recreational units.
What is your return policy for home recreation products?
We offer a 30-day return window for unused items in their original packaging. Please note that large freight items may be subject to a restocking fee.
Are your outdoor structures weather-resistant?
Yes, all our products are crafted from high-quality materials like Nordic Spruce and Western Red Cedar, specifically treated to withstand extreme temperatures and moisture.
Do you offer financing options for larger purchases?
We partner with several financing providers to offer flexible monthly payment plans, allowing you to invest in your home oasis now and pay over time.
How do I track my freight shipment?
Once your order leaves our warehouse, you will receive a tracking number and a link to the carrier's portal. The carrier will call you to schedule a delivery appointment.